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LUX Villa Real Estate - Terms and Contitions

Privacy Policy & Terms and Conditions

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For Luxury Villa Rentals & Property Management in Sotogrande, Cádiz, Andalusia

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🔒 Privacy Policy
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At LUX villa, we are committed to protecting your privacy and handling your personal data responsibly in compliance with the EU General Data Protection Regulation (GDPR) and Spanish data protection laws.

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1. Data We Collect

We collect personal information such as:

  • Full name, contact details, and identification (e.g. passport/ID for legal guest registration)

  • Booking and payment details

  • Preferences or special requests related to your stay

  • For property owners: ownership information and service preferences

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2. Use of Data

Your data is used solely to:

  • Manage bookings and property agreements

  • Provide customer service before, during, and after your stay

  • Fulfill legal obligations (e.g. tourist registrations with local authorities)

  • Enhance the overall guest experience

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3. Data Sharing

We only share your data with:

  • Government authorities when legally required

  • Trusted partners (e.g. cleaning services, concierge staff, accountants), under confidentiality agreements

We never sell your personal information to third parties.

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4. Cookies & Website Use

Our website may use cookies and analytics to improve performance. You can disable cookies through your browser settings.

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5. Your Rights

Under the GDPR, you have the right to access, correct, delete, or restrict use of your personal data. To exercise your rights, contact us at [your-email@example.com].

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📜 Terms and Conditions
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These Terms and Conditions govern your use of our services and website. By making a booking or engaging our property services, you agree to the following:

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1. Booking & Payment

  • A reservation is confirmed upon receipt of payment or signed agreement.

  • Full payment is typically due before check-in unless otherwise agreed.

  • Cancellation and refund terms are outlined in your specific booking agreement.

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2. Check-In & Check-Out

  • Check-in and check-out times will be agreed in advance.

  • A valid ID or passport is required at check-in.

  • The number of guests must not exceed the number stated in the booking.

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3. Property Use

  • Guests are expected to treat the property with care and respect.

  • Any damages caused during your stay must be reported and may be charged.

  • No parties or events are allowed unless authorized in writing.

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4. Liability

  • We are not responsible for loss, theft, or accidents during your stay.

  • For property management clients, we are not liable for force majeure events (e.g. natural disasters, utility failures).

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5. Changes or Cancellations

  • We reserve the right to cancel or modify bookings due to unforeseen circumstances (e.g. maintenance, legal requirements).

  • In such cases, a refund or suitable alternative will be offered.

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6. Governing Law

These terms are governed by the laws of Spain, with jurisdiction in Cádiz.

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📬 Contact Information

LUX Villa
Sotogrande 11360
Email: support@lux-villa.com
Phone: +34 711 036 228

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